Get help fast
| If you want to… | Start here |
|---|---|
| Set up the app for the first time | Getting Started guide |
| Connect Apple Reminders | Setting Up Apple Reminders for Points & Perks |
| Find a quick answer | FAQ |
| Get ideas for point values and perks | The Grown-Ups' Guide |
Quick fixes
A check-off didn't add points. Open Points & Perks; check-offs are picked up when the app opens or returns to the screen. Make sure the Reminders list is connected to the right person in Settings → Reminders.
I'm not getting perk request alerts. Alerts appear on the shared household device or a grown-up's device, not on a kid's own device. Open the grown-up area once so the app can ask for permission, then check Settings app → Notifications → Points & Perks.
The read-aloud voice sounds robotic. Open the Settings app, search for "Voices," and download an Enhanced or Premium English voice. Then choose it in Points & Perks under Settings → Read aloud.
I'm moving to a new device. In the grown-up area, choose Settings → Export a backup and save the file. On the new device, choose Replace from a backup.
I want to start over. In the grown-up area, choose Start fresh. Export a backup first if you might want your history later.
I forgot the grown-up PIN. Recovery steps will be published here before launch.
Purchases and refunds. Purchases are handled by Apple. To restore a purchase on a new device, use Restore Purchases in the grown-up area. For refunds, visit reportaproblem.apple.com.
Contact us
Support contact coming soon. Points & Perks isn't in the App Store yet. A support address will be listed here before launch.
When support opens, it will help to include:
- Your device (iPhone or iPad) and its iOS or iPadOS version
- The app version (grown-up area → Settings → About)
- What you expected to happen and what happened instead
- A screenshot, if it helps (please crop out names)
Please don't send your child's personal information. We don't need names, photos or birthdays to help. If you send something by mistake, we'll delete it.
Privacy in one line
There's no account, no ads and no tracking, and your data stays on your devices. Privacy policy coming soon.